Text Message & Privacy Policy

Text Message & Privacy Policy

Text Message Policy

For client’s and prospective client’s convenience (“you”, “your”), Kaplan Insurance Agency (“us”, “we”, “our”) may send and receive MMS and SMS/text messages to communicate with you regarding insurance matters, policy service, inquiries and promotions. The phone number you receive text messages from will be the direct number of one of our advisors or account managers. Message frequency will vary.  Standard text and data rates may apply. Consent to text/opting in is not required as a condition of purchase or doing business with us and may be revoked at any time by texting STOP. Help can be received by texting HELP.

Opting In/Out

By providing your mobile phone number to us or agreeing to receive text messages, you are voluntarily opting in to receive text messages at the mobile phone number associated with your opt-in, even if such number is registered on any state or federal “Do Not Call” list. You agree that any mobile phone number you provide to us is a valid mobile phone number of which you are the owner or authorized user. If you change your mobile phone number or are no longer the owner or authorized user of the mobile phone number, you agree to promptly notify your account manager. You may opt out at any time.

Hours of operation

Communications may occur between the hours of 8am and 8pm in the client’s time zone. We may communicate outside of those hours if the communication was initiated by the client outside of those hours.

Rates

Standard message and data rates may apply.

Disclaimer of Warranty and Liability

You agree that neither we nor our service providers will be liable for any failed, delayed, or misdirected delivery of any mobile message or information sent

Our mobile messaging platform may not recognize requests that modify the foregoing commands, and you agree that we and our service providers will not be liable for failing to honor requests that do not comply with the requirements in these Mobile Messaging Terms. We may also change the telephone number we use to text and we will notify you of any such change. You acknowledge that any requests sent to a telephone number that has been changed may not be received by us and we will not be responsible for failing to honor a request sent to a telephone number that has been changed.

Modifications

We may modify or cancel the Program or any of its features at any time, with or without notice. To the extent permitted by applicable law, we may also modify these Mobile Messaging Terms at any time. Any such modification will take effect when it is posted to our website. You agree to review these Mobile Messaging Terms periodically to ensure that you are aware of any modifications. Your continued participation in the Program will constitute your acceptance of those modifications.

Any Questions?

If you would like any additional information, please contact us:

Privacy Policy

As your insurance agent or broker, our objective is to professionally serve your insurance needs. We recognize that in providing these services we have an obligation to safeguard the personal information entrusted to us, as well as other information we may collect as part of typical insurance transactions.

This notice describes the policy practices and standards we have adopted to protect and ensure the confidentiality of your non-public personal information. 

We do not disclose any non-public personal information about our policyholders or claimants to any third party except as is permitted by law. Any such disclosures are made for the purpose of transacting the business of your insurance coverage or your claim. We do not sell or market your non-public personal information.

The Information We Collect

We collect non-public personal information about you from a variety of sources. The information we collect allows us to properly underwrite and rate insurance policy and to complete other transactions incidental to your insurance policy. Sources of information include, but are not limited to:

• Information we receive from you on applications or other forms provided to us
• Information about your transactions with us, our affiliates, or others
• Information we receive from a consumer reporting agency
• Driver information from the state motor vehicle departments
• Medical or financial information
• Information we receive from Lexis Nexis

The Information We Disclose

We do not disclose any non-public personal information about our policyholders except as permitted by law. In some cases, this information can be disclosed to third parties without your authorization. These disclosures may include those made to your insurance company, appraisers, independent adjusters, insurance regulators, and/or your mortgage lender or lienholder. It is the agency’s normal procedure that your policy could be remarketed for purposes of renewing or replacing it. We do not sell our customer lists.

Children’s Online Privacy Protection

We do not obtain any information on children 13 years or younger.

How We Protect Your Personal Information

We restrict access to your personal information to those employees who need it to provide the insurance products and services you have requested or general servicing of your account and policies. We maintain physical, electronic and procedural safeguards to protect your personal information.

Any Questions?

If you would like any additional information, please contact one of our account managers.